5.  Gonzalez-Ong

AAL:  American Airlines Emergency line, please state your emergency.

Gonzalez:  Hey, this is Nidia at American Airlines calling. I am monitoring a call in which flight 11, the flight attendant is advising our reps that the pilot, everyone’s been stabbed.

AAL:  Flight 11?

Gonzalez: Yeah.

Gonzalez:  They can’t get into the cockpit is what I’m hearing.

AAL:  Ok. Who is this I’m talking to?

Gonzalez:  Excuse me, this is Nidia at American Airlines at the Raleigh Reservation Center, I’m the operations specialist on duty.

AAL:  And, I’m sorry what was your name again?

Gonzalez:  Nidia.

AAL:  Nidia, and what’s your last name?

Gonzalez:  Gonzalez, G-O-N-Z-A-L-E-Z.

AAL:  Raleigh reservations, ok

Gonzalez:  I’ve got the flight attendant on the line with one of our agents.

AAL:  Ok, and she’s calling how?

Gonzalez: Through reservations. I can go in on the line and ask the flight attendant questions.

AAL:  Ok, uh, uh, I’m assuming they’ve declared an emergency, let me get ATC on the line here, stand by.

Gonzalez:  Gotten any contact with anybody? I’m on with security, ok Betty? You are doing a great job just stay calm, ok. We are, absolutely.

AAL:  Ok, we’re contacting the flight crew now, we’re alc----, we’re also contacting ATC.

Gonzalez:  Ok.

AAL:  Anything else from the flight attendant?

Gonzalez:  Uh, so far what I’ve gotten, the number five flight attendant’s been stabbed, but she seems to be breathing, the number one seems to be stabbed pretty badly, she’s lying down on the floor, they don’t know whether she is conscious or not. The other flight attendants are in the back, ummm, and that’s as far as I know. It seems like the passengers in coach might not be aware of what’s going on right now.

AAL:  These two passengers were from first class?

Gonzalez:  Ok, hold on. Hey Betty, you know any information as far as the men in the cockpit with the pilots, were they from first class? They were sitting in two A and B.

AAL: Ok.

Gonzalez:  They are in the cockpit with the pilot.

AAL:  Who’s helping them, is there a doctor on board?

Gonzalez:  Is there a doctor on board, Betty that’s helping you guys? You don't have any doctors on board? Ok. So, you've gotten all the first-class passengers out of first class?

AAL:  Have they taken everyone out of first class?

Gonzalez: Yeah, she’s just saying that they have, they’re in coach. What’s going on hunny.

Gonzalez:  Ok, The aircraft is erratic again, bobbing very erratically.

Gonzalez:  She did say that all the first-class passengers have been moved back to coach, that first class the cabin is empty.

Gonzalez:  What’s going on, on your end Craig?

AAL: Uhhh, we contacted Air Traffic Control. They are gonna handle this as a confirmed hijacking so they are moving all the traffic out of this aircraft’s way.

Gonzalez:  Ok.

AAL: He turned his transponder off, so we don’t have a definitive altitude for him. Ahhh, we are just going by, they seem to think, that they have him on a primary radar, they seem to think that he is descending.

Gonzalez: Ok.

AAL: Yeah. Ok, Nidia

Gonzalez:  Yes dear I’m here.

AAL: Ok. I have the dispatcher currently taking a current fuel on board

Gonzalez: Uh huh

AAL: And, ah, we’re gonna run some profiles

Gonzalez:  Ok

AAL: To see exactly what his endurance is

Gonzalez: Ok

AAL: Did sh----

Gonzalez: She doesn’t have an idea who the other passenger might be in first apparently they might have sprayed something so it’s, it’s ummm, they’re having a hard time breathing or getting in that area. What’s going on Betty? Betty, talk to me. Betty, are you there? Betty. (Indistinct) do you think we lost her? Ok, so, we’ll like we’ll stay open. We, I think we might have lost her.

AAL: Ok.